A few clear
ground rules.

Who we are

Intraspera is a service of MMAO Holdings LTD, registered in England and Wales, company 17428870. Our registered office is 66 Paul Street, London, EC2A 4NA, United Kingdom. Contact support@intraspera.com for help, cancellations or complaints.

What you can use

The base conversation games are free. Optional expansion packs are separate one-off purchases, with the price shown before payment. New personal journeys cost £20 once and include 365 days of account editing from payment completion, guided past/present/future writing, direction planning, a chapter map and one Looking Glass circle. There is no automatic renewal. Reading, exporting and deleting existing work remain available after editing ends. The full host deck is £5 once; six couples’ evenings are £9 once. Existing £15 annual memberships retain their agreed renewal and cancellation terms. You must be 18 or over.

Payment and cancellation

Payment is handled by Stripe. You can cancel an existing annual membership on the membership-management page or through the billing portal at any time. Paid access normally continues to the end of the paid period. If payment fails, new account saving and new circles may pause; existing writing remains available to read, export and delete.

We offer a full refund if you contact support within 14 days of an initial purchase, including if you have already tried it. Please include your account email and purchase reference, never your full card details. For an unexpected renewal, contact us promptly so we can review it. Your statutory rights, including remedies for faulty or misdescribed digital content, are unaffected.

Circles and memory gifts

A standalone Looking Glass circle costs £15 once: one invitation collecting up to 24 replies over 14 days, and one processed report after at least three replies. We do not verify that different replies represent different people. If a separately purchased circle closes with fewer than three replies, ask support for a full refund within 30 days of purchase. If an included circle cannot gather enough replies, contact us to arrange a replacement invitation. A processing failure does not forfeit your entitlement to a working report or an appropriate refund.

A memory gift costs £9 once for one collection with up to 24 contributions over 30 days. Sharing the recipient link closes collection. It includes a printable and downloadable digital keepsake, not a physical product. Contributors agree separately to the organiser and recipient seeing their exact words and optional chosen name. Links are private but can be forwarded; you are responsible for sharing them only with the intended people. A contributor can remove their words from the online collection using their withdrawal link, so a collection may change after sharing. Downloaded or printed copies cannot be recalled.

Paid game decks and completed collections remain available in your account while the service operates. We do not promise unlimited future editions or perpetual hosting. Download personal work and keepsakes you want to preserve. If we plan to end a paid service, we will give reasonable notice and a chance to export, or an appropriate remedy where we cannot deliver the purchased experience.

Your words remain yours

You retain rights to your writing and feedback. You give us permission to store and process it only as needed to provide the features you use and as described in our privacy policy. Keep a personal export of writing you want to preserve. Do not submit content you have no right to share or use invitations to harass, threaten or identify others.

Room for your judgment

Prompts, summaries and other people’s perspectives are starting points for reflection. They may be incomplete or mistaken. The service is not healthcare, counselling, diagnosis or professional advice. Games are voluntary: everyone can pass, set boundaries or stop. Do not use a prompt as pressure to do something unsafe or unwanted.

Availability and changes

We work to keep the service available, but interruptions can happen. We may make reasonable improvements and security changes. If a material change affects a paid service, we will explain your options. We do not exclude liability or consumer rights that cannot lawfully be excluded.

Questions or a complaint

Email support@intraspera.com so we can help resolve the issue. These terms are governed by the law of England and Wales, without removing mandatory consumer protections or court rights where you live.